Digitization and optimization of custom production

Furniture production includes multiple phases, where each order must go through several operations on different machines. Problems the company faced:

• Manual production planning– led to inefficient capacity utilization and overloading of some machines.
• Insufficient overview of the production process– there was no ability to track order status in real time.
• Difficult prediction of completion deadlines– customers often had to wait longer than originally promised.
• Complicated response to unexpected events– for example, machine breakdowns or employee absences caused chaos in planning.
• Missing analytics and reporting– the company lacked sufficient data for decision-making on production optimization.
• Missing CRMsystem– the company had no unified place for customer records and their orders.

To solve these problems, we implemented a digital planning system that enables:

• Automatic order assignmentaccording to machine and workforce availability.
• Precise machine capacity tracking– the system records how many operations individual machines can handle per hour and plans their utilization accordingly.
• Dynamic order deadline updates– if there is a change in machine or worker availability, the system automatically recalculates the estimated completion deadline.
• Integration with external systems– the company can import order data from other platforms into the system.
• Performance and efficiency reports– thanks to detailed statistics, the company can track individual employee productivity and overall capacity utilization.
• CRMmodule– enables recording customers, their orders and communication with them, which improves customer care.

Additionally, we included the possibility of manual intervention in the system, allowing for planning adjustments when needed and adapting processes to specific order requirements.

Implementation of the digital planning system brought the company the following benefits:

• Higher production efficiency– better allocation of work capacities led to smoother production operations and reduced downtime.
• More accurate delivery deadlines– automated planning enabled more precise estimates of completion deadlines, which increased customer satisfaction.
• Better overview of the production process– company management now has immediate access to current information about order status.
• Quick response to changes– in case of machine breakdown or employee absence, the system automatically recalculates the production schedule.
• Detailed analytics and reporting– the company gained valuable information for optimizing production processes.
• Better customer relationships– thanks to the CRMsystem, the company gained better overview of customers, their requirements and cooperation history.

Thanks to this digitization, the company can now more efficiently manage orders, better plan work capacities and increase overall production productivity. Automated planning enabled not only reduction of delays, but also better utilization of available resources, which ultimately led to higher satisfaction of both customers and employees.

The company owner was aware that manual order management brings many complications. Furniture production is a complex process where each order must go through several operations that depend on the availability of specific machines and workers. The company often encountered problems with overloading some workstations while other capacities remained underutilized.

Furthermore, it became apparent that planning order completion deadlines was inaccurate, leading to delivery delays and reduced customer satisfaction. The owner sought a solution that would automate the planning process, improve production status overview and provide more accurate order completion estimates. Easy system adaptation during changes, such as unexpected machine breakdowns or employee absences, was also important. Part of the requirements was also connection to CRM,which would enable more efficient tracking of customer requirements.