Manufacturing System for Technology Company ALIS Tech s.r.o.

Main problems included:

1. Data and process fragmentation:Different company departments used different systems for managing orders, purchases, products, invoices and other key areas, which led to insufficient communication and coordination between teams.
2. Limited functionality in basic CRM setup:While the basic CRM system contained several useful functions such as document management, knowledge base, and simple reporting, it lacked the flexibility and scope needed to effectively support the company's specific processes, such as connection to external databases (ARES) or internal communication via chat.
3. Insufficient ERP system integration:The company's ERP system was custom-built for specific warehousing and production needs, but its integration with other systems was limited, which complicated tracking of production and logistics processes and increased the risk of errors.
4. Limited development and scalability:The system the company used did not allow easy customization or expansion of functionalities without significant additional costs for development and implementation.

This situation prevented efficient operations management and hindered the company's growth, as a significant portion of time and resources was spent on coordination between departments and solving problems arising from insufficient system integration.

Main elements of our solution included:

• Complete system integration:Unification of CRM and ERP systems into one platform, which enabled better information flow between departments and streamlined processes from orders to invoicing and inventory tracking.
• CRM functionality customization:Extension of the basic CRM system with advanced functions for contact, organization and activity management, including detailed reporting and analytics that help better understand customer needs and more effectively plan business strategies.
• Process automation:Implementation of BPMN 2.0 (Business Process Model and Notation) for visualization and automation of complex process diagrams, which significantly simplified workflow and increased employee productivity.
• Enhanced document management system and Knowledge base:Improvement of document management and knowledge base for easier sharing of information and documents between teams, which improved internal communication and reduced time spent searching for needed information.
• Project management and task management:Integration of project management and task management tools directly into the system, which enabled better tracking of project and task progress, increased transparency and improved collaboration between teams.
• Helpdesk and support:Introduction of an integrated helpdesk system for more efficient handling of internal and external queries and events, which improved overall user and customer satisfaction.
• ERP system extension:Custom-built warehouses and production processes were further extended with advanced warehouse management functions with positions, which enabled more accurate inventory tracking and more efficient production planning.

This solution was designed to be maximally user-friendly and allow easy further expansion and customization according to the changing needs and requirements of ALIS Tech s.r.o.

CRM system for mentoring

• Increased operational efficiency:Integration of CRM and ERP systems improved communication between departments and reduced human errors through automation of key processes.
• Better data-driven decision making:Extended reporting and analytical tools provided management with important information for more effective strategic planning.
• Increased customer satisfaction:Improved contact and activity management along with helpdesk integration increased the quality of customer service, which was reflected in customer loyalty and satisfaction.
• Flexibility and scalability:The system is designed for easy customization and expansion, which allows ALIS Tech s.r.o. to effectively respond to future business challenges without further large investments.

Our solution brought ALIS Tech s.r.o. increased productivity and efficiency, improved corporate culture and customer service, thereby enabling faster response to market challenges and supporting further development and innovation.

ERP for manufacturing company

After several months of market research, we decided to use the system from AutoCRM, because we have the possibility to develop the system ourselves, create our own entities, and mainly automate processes. After the first year of full use, we have created at least double the number of entities than we started with and counted on at the beginning. Given the positive experiences we have gained so far, we have decided to integrate the AutoCRM information system into our second company as well. Last but not least, I would like to highlight the technical support from AutoCRM developers, which is key for us.